Shipping & Production
Everything you need to know about how we create and deliver your custom star map.
Made to Order
Every Written Above star map is individually created and printed specifically for you using the date, time, and location you provide. We do not keep pre-printed stock. Once your order is placed, your personalised design is generated and sent to our professional fine-art printing partner for production.
Production Time
As each piece is custom made, please allow 2–4 business days for production before shipping. During peak periods (such as Valentine's Day, Christmas, and other holidays), production times may be slightly longer. You will receive an email confirmation once your order has been dispatched.
Shipping Times
Shipping time begins after production has completed and your order has been shipped.
| Region | Estimated Delivery |
|---|---|
| USA & UK | 2–5 business days |
| Europe | 3–7 business days |
| Australia & Canada | 3–7 business days |
| Rest of World | 7–14 business days |
Please note that these are estimates and delivery times may vary due to courier delays, customs processing, weather, or other factors outside our control.
Tracking
All orders include tracking. A tracking number will be sent to your email once your order has shipped so you can follow its progress.
Customs & Import Duties
International orders may be subject to customs fees, import duties, or local taxes depending on your country. These charges are determined by your local customs authority and are the responsibility of the customer.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. If an incorrect address is provided and the order has already entered production or been shipped, we may not be able to change or replace the order.
Lost or Damaged Packages
If your order arrives damaged or does not arrive within a reasonable timeframe, please contact us at support@writtenabove.com. We will work with the courier to investigate and arrange a replacement where appropriate.